This quote appeared in an MSN article by Andrew Lisa entitled “19 Expensive Mistakes to Avoid at Disney” “Travel agents might feel antiquated in the era of of travel comparison sites that let anyone shop the best rates with just a few clicks — but Disney is different. Through the College of Disney Knowledge program, Disney has created a network of travel agents who specialize Disney-specific vacations. They’re free to use — Disney pays them, and you don’t — and they’re far more likely to find the best and most up-to-date discounts than a layperson. Small World Vacations is among the best in the business.”  

I want to thank you, Jodie for all of your assistance with planning my families Disney Vacation!  Our trip was amazing and we made some wonderful memories. Our experience was so great from the Hotel to our days at the parks.  Thank you again for all of your assistance making our family trip so memorable!!

Had a very pleasant experience working with Small World Vacations and agent Tanya Uythoven. She took what was a seemingly daunting task of planning my families first ever Disney vacation and broke it down into things I could understand and follow. Tanya was able to price out what I was looking for in my budget range and even gave me additional options should I want to splurge a little more or consider something I may not have considered. Tanya was always readily available with quick email responses or calls over the phone. Deals that opened up from when I first booked the trip almost a year ago to now were quickly applied to my reservation. Updates like the addition of Mickey’s Not-So-Spooky-Halloween event were brought to my attention promptly and when reservations for dinning, experiences, and Lightening Lane access were available Tanya made sure to have notifications sent my way, ahead of time, so I was prepared should I want to partake. We appreciate everything. Thank you!

My agent, Heather, went above and beyond to work with Disney when an unexpected issue threatened to cancel our cruise. With a lot of pixie dust, it was all worked out! When life throws you curve you a curveball, having someone working out the travel side other things feels like the best money you never paid for. Heather is there from booking all the way until we get home. She has verified my onboard credits were applied to my room when I did a last minute upgrade after we were already back home. She has called Disney for special requests and helped me navigate the in’s and out’s of vacation planning so I have more time to handle my day to day, and show up to a relaxing getaway. Thank you, Heather!

To Tracy Desjardin: Thanks for your wonderful assistance setting up yet again another DCL cruise for us. Your attention to detail and knowledge of all things Disney is amazing and much appreciated. This is the sixth cruise you have put together for us and all of the arrangements you have made have been spectacular. Thanks again from me and the family.

We just returned from a six day vacation at Disney World, Orlando with 3 daughters, their husbands and 5 grandchildren , 4. 1/2 and under all coming from different parts of the country! It was an amazing trip and it wouldn’t have been so perfectly planned if it wasn’t for ELLA from Small World Vacations! I like to think that ELLA was our own Cinderella as she arranged our hotel stay at the Polynesian Resort, our meal plan package, our dinner reservations and walked me through the lightning lane reservations!! She suggested rides that the kids would enjoy, height restrictions, places in the parks to eat, and shows not to miss!! Ella painstakingly spoke with me so often over a six month period, never losing patience as she guided us in the use of the Disney APP , at one point talking to my oldest daughter in Utah, so she also understood how we navigate Disney. And you need ELLA to help you with this because Disney unplanned is just plain crazy!! Call Ella for a great vacation

Alissa at Small World Vacations was exceptional in helping us plan our first Disney Cruise. She was professional, highly knowledgeable, and consistently responsive—even on holidays and while out of the office. Alissa made the entire booking process smooth and stress-free. She was pleasant, patient, and a true joy to work with. Her expertise and genuine care made a meaningful difference for our family of five. We highly recommend Alissa and Small World Vacations to anyone planning a Disney cruise or future travel. She is outstanding.

Alissa at Small World Vacations was exceptional in helping us plan our first Disney Cruise. She was professional, highly knowledgeable, and consistently responsive—even on holidays and while out of the office. Alissa made the entire booking process smooth and stress-free. She was pleasant, patient, and a true joy to work with. Her expertise and genuine care made a meaningful difference for our family of five. We highly recommend Alissa and Small World Vacations to anyone planning a Disney cruise or future travel. She is outstanding!

We worked with Tracy D at Small World Vacations to help plan our very first Disney Cruise, she was so helpful and knowledgeable and was able to get us the exact type of rooms we needed for our family. She went above and beyond in getting us all discounts available to us, I can’t begin to express how thankful I am that she was on top of this and she was able to save us a lot of money. I would highly recommend Tracy D and her expertise!

Amanda Hill at Small World Vacations was the most amazing travel agent to work with. Not only was she immediate in getting back to me with my tons of questions and emails, but she was also knowledgeable, friendly, and helped me to plan the most magical trip for my two young girls. Highly recommend her, and will most definitely be consulting her for our next Disney trip. We loved this one so much we decided we have to go back again soon 😊

Being able to email Heather and have her handle everything while knowing she’s going to get it all planned and booked perfectly is everything you could want in a travel agent. I’ll never go back to trying to navigate all that on my own!

We recently returned home from our Disney vacation and wanted to give props and merits were they are due. Jenny Schoelman was our Small World Vacations agent and she was amazing. This was our first Disney vacation for all of us (party of 6) and she helped with making things so easy and smooth. I had lots of questions and she answered them all, even suggested ideas that we used and made things less stressful. She is a total gem, and made life for a stressed mom that much better. A future Disney vacation is already in the works, as there is so much to do, and we will be definitely reaching out to Jenny for her knowledge. Thank you for offering this type of service, and making it so much easier for parents just trying to bring some magic to their life. Wishing you lots of magic and blessings.

Dear Small World Vacations, We wanted to take a moment to thank you for helping us have a wonderful Disney vacation, and to especially recognize Christine for the outstanding service she provided. Christine was incredibly helpful throughout the entire planning process. She helped us get the best vacation deal, scheduled all of our meals, and set us up with Mears transportation. Her planning and scheduling saved us a great deal of time and helped everything go smoothly during our trip. Christine was always eager to help, answered our questions, and made the entire experience stress-free and enjoyable. We truly loved working with her and could not have asked for a better travel agent. Please pass along our sincere thanks and appreciation to Christine. She played a big part in making our Disney vacation such a wonderful experience.

This was the most amazing time I have ever spent on a vacation. I can’t even begin to tell you how much we both enjoyed ourselves on this cruise and I just want to thank you, Wendy for everything that you did for us to make sure that we had a seamless and perfect time. Without your help, we would’ve been lost and I can’t thank you enough! Just to let you know… It won’t be long before we will be contacting you, yet again, to book another cruise. Thank you so very much!

Heather Garrett helped us plan our first Disney cruise and she helped to make it perfectly magical. She responded quickly to our questions and made sure we had all the information we needed, and reminded us about deadlines. I will be happy to work with her for future plans.

We cannot say enough magical things about Josephine Raccuia at Small World Vacations! She has helped us plan and book our Disney Cruises for the past 3 years, and every experience has been absolutely wonderful from start to finish. Josephine truly makes the planning process feel effortless and exciting. She is incredibly knowledgeable, responsive, organized, and always so kind and patient with every question we have. From helping us choose the perfect staterooms and itineraries to guiding us through Disney Cruise details and timelines, she always goes above and beyond to make sure everything is perfect. What we appreciate most is how genuinely caring she is. You can truly tell she loves helping families create magical memories. Thanks to Josephine, we have had some of our favorite vacations and unforgettable experiences together over the years. If you are considering a Disney Cruise or Disney vacation, we highly recommend Josephine and Small World Vacations. We are so grateful for all of her help and look forward to many more adventures ahead! Warm Regards

Ella at Small World Vacations was invaluable in planning our vacation. Everything flowed smoothly with no glitches. She made multiple dinner reservations for us several of which were at restaurants that we had never been able to get. We had one day at Universal Studios which she also arranged for us. Another excellent day! Our entire trip lasted 10 days and was perfect. Will definitely use Small World Vacations for our next trip.

Marion of Small World Vacations has been taking great care of us. She is truly a consummate professional and an absolutely wonderful person. It is always a joy to interact with someone who shares our passion for all things Disney! We couldn’t be in better hands.

I had a great experience working with Alissa to plan my family’s Universal Resort vacation. Alissa was quick to respond to all my questions about the hotels and theme parks and had lots of helpful tips. I will definitely be contacting Alissa again for my future Disney and Universal vacations.

After 20+ WDW trips we decided to try Small World Travel and feel foolish waiting so long to do so. Having Alissa run down specials, make last minute changes, even negotiate with Disney to fix our error is amazing. She is quick to respond and has saved us the time and stress that came with trying to stay on top of new Disney announcements. Even the WDW reservation rep had nothing but compliments about their services!

I’ve had the pleasure of “working” with Leigh of Small World Vacations since 2018 and I have to say, the past 8 years of planning Disney cruises with her have been effortless! Leigh responds to my emails in a timely manner and knows my preferences for dining. She answers all of my crazy questions in a professional manner. Although tone is hard to interpret in email, I always feel her communication is cheerful! Small World Vacations is lucky to have her as part of the team. I look forward to future planning with Leigh and may even venture outside of cruising and have her plan a Disneyland trip soon! Again, I cannot find enough words to express my appreciation for Leigh and her ability to make cruise planning stress free for me!

Thank you for everything, from changing plans last minute, to answering endless questions. Alissa at Small World Vacations was great and we definitely will be our agent for any new upcoming adventures. She made everything extremely easy to show up and just enjoy our vacation. It was 6 full days and not one problem. Thank you Alissa and we will be in touch.

Just came back from my second bucket list trip with Disney that Jill of Small World Vacations helped me plan. I went to California and Disneyland which was fun, then onto Hawaii Air to Honolulu to get onto my Disney Cruise on the Wonder. Jill is the simply the best!

We LOVE Shannon at Small World Vacations!! We have purchased multiple trips though her. She even got us money back for a we trip took in December. Talking with Shannon s like talking to a friend. She is so nice. Thank you!!

I have worked with Lauren L. on three Disney Cruise Line vacations, and her assistance has been invaluable. Being totally new to DCL, she has answered many, many questions with enthusiasm and great detail. Her emails are thorough and very informative, and the phone calls have been enjoyable with her friendly, helpful demeanor. I can’t imagine doing a cruise without her, as I have learned so much from her. I highly recommend Lauren and feel like I found a gold mine with her. The tips, suggestions, and recommendations she has provided have most certainly enhanced our cruising experience considerably. If you need a detailed, responsive, attentive travel agent, Lauren is a superb choice!

Our agent was Alissa. We have used her services for multiple trips and she is always so responsive and accommodating. We have loved each trip she has booked for us! This trip was especially memorable. My boys had a blast at Universal and we hope to return. Royal Pacific resort was stunning and the service was fantastic. I would highly recommend to others.

To Small World Vacations agent, Wendy -From the bottom of our heart, thank you so much! All the questions and help and everything you poured into this for us really made this vacation everything we were hoping for!

Alissa at Small World Vacations was an amazing travel agent to work with. She was super communicative, made everything easy, and even found us a great deal that saved us money and got us a Disney gift card. She did an awesome job from start to finish, and we’ll definitely be booking our next Disney trip with her again!

We cannot thank Karen from Small World Vacations enough for helping us with our Disney vacation! The room was the right one for us. First floor, just a few minutes walk to the bus stop, and a 10 minute walk to the Skyliner. We had a great time, and it was all made possible by Karen. We appreciated her recommendations about the Candlelight Processional. The performance was mesmerizing! We are so grateful, and we hope to go to Walt Disney World again sometime. Now, it is back to shoveling snow!

Just wanted to put in an enthusiastic plug for Rachel at SmallWorld Vacations. She has helped my family plan several trips to Disney and is always extremely responsive and happy to answer any question I have. On one large extended family trip, she worked for literally weeks to make sure that the parks corrected a technical issue on the app that we were experiencing in the lead up to our vacation, and as a result we were all able to make our reservations ahead of time without issue. This was a problem that she was not obligated to handle for us and that would have taken even longer for me to deal with directly. She always goes above and beyond.

To Leigh from Small World Vacations – We just returned this weekend after a wonderful cruise and time with family in Houston.  Thank you so much for your assistance in planning our family celebration.  We thoroughly enjoyed every bit of the cruise.  We were pleased with our cabin location, our dinner time and restaurant rotation, and the fact that all fourteen of us were able to sit at one table together for our meals.  You have been so great to work with and always very prompt in your replies. We definitely received top-class service from you.  Thank you!

Alissa has planned several trips for us (and my parents) and is always so helpful. I love how willing she is to jump on a call and answer questions. She knows our preferences and is able to provide suggestions. We have been to Disney World and Disney Land with her help and are looking forward to an upcoming Universal Orlando trip with her help. I would highly suggest using her for your future travel.

We had a blast working with Alissa from Small World Vacations! It was our first trip and we had been planning it for a long time. From the start we knew that we wanted to use an agent from Small World Vacations. We had thought about what we wanted and Alissa made everything so easy, even tough we were on the on the opposite ends of the world! If we ever get a chance to come back again, we will surely be working with Small World Vacations again

I want to commend Deanna Carrigan of Small World Vacations for all her efforts to make our Disney Cruise the best ever. She was amazingly prompt in answering all our concerns and questions. Deanna set up special requests for me and explained over and over without hesitation what to do in certain situations. We had three rooms with 11 people. Disney booking is complicated but she made it easy. Deanna is a gem and I will use her again and recommend her to my friends.

Rachel from Small World Vacations is our favorite person on the planet!! She was so helpful getting our “Girls Getaway” organized and made excellent recommendations along the way. Thank you Rachel for listening to our goals for this trip, giving us the information we needed to make informed decisions (without overwhelming us!!) and being such a great partner in making our trip magical !! We will be calling and requesting Rachel for our next Disney Trip! Thank you Small World Vacations for sending Rachel into our Disney Bubble!

Alissa at Small World Vacations is terrific!!! It was our first time going Walt Disney and she made it effortlessly and took the worries away from me. She is professional and always willing to help or talk you through whatever you needed. She made our trip truly magical! Can’t say enough about her and Small World Vacations. WE WILL BE USING HER AT SMALL WORLD VACATIONS AGAIN!

My family is currently planning our fourth cruise with Marion. This time, however, we are including some of our extended family which has made it significantly more complicated. Marion has been a lifesaver (again) in this process. Truly, we love her so very much! I cannot imagine how much of a headache this whole process would be without her help! And her value is not just manifesting itself now!! Our first Disney cruise was my first cruise ever. I had no idea what to expect! Marion took an exorbitant amount of time to walk me through what each day would look like, what to expect, suggestions for my littles, recommendations regarding costumes/attire, and even which side of the ship to watch for dolphins from! I cannot even begin to guess how many emails I sent Marion asking what must have seemed like silly questions, but she never made me feel silly at all. Her excitement and passion always inspires more of the same with our family! When we booked out last cruise, Marion even asked specifics about how my children were doing since they had grown up so much! Our last cruise was to Alaska, where I have never been. It felt like my first cruise all over again! Marion was always easily reachable for various questions about what to pack, how to choose from all of the excursions, and hotel recommendations pre/post cruise. On our cruise, my children even said more than once “We’ve got to send this picture to Marion!” She feels like part of our family now, even though I’ve never met her in person! Now with this cruise, my extended family has been challenging to work with, to say the least! But Marion always has a good attitude, laughs with me, and never leaves me feeling bad for making requests for my family. Truly, every time I get off the phone with her, I feel lighter and brighter and even more excited for our upcoming magical voyage. I just wanted to be sure you know how wonderful Marion is and how beloved she is to our family. Many thanks and much love for Marion,

Alissa at Small World Vacations is terrific and exceptionally attentive with all Disney World vacation bookings. She is professional and a master of details. She is responsive and sweet. Can’t say enough about her and Small World Vacations.

Marion at Small World Vacations is amazing!  She always answers my questions and gets back to me so fast.  She is super nice and has been so amazing helping me plan my family’s Disney trip!

We are using Marion at Small World Vacations  for a WDW 2-family trip in April 2026. This is actually our 2nd time being a Customer of Marion.  Her service continuously improves each time. Marion truly is a “Pro’s Pro”. She knows her business well. She helps her customers save $ & gain value; which is so important as Walt Disney World prices consistently increase. Thank you Marion! Keep your eyes out on those discounts & your well thought out solutions to our plans.

I have been working with Marion from Small World Vacations for my upcoming trip to Disney World in March , she has been an absolute pleasure to work with! She is so insightful, and helpful. I will definitely be using Small World Vacations for all my future trips to Disney, and always will request Marion. You have a treasure in her, I hope you know it.

It was our good fortune to have Amanda Hill as our Small World Vacations agent-she was very attentive and always answered any questions very promptly. Her guidance helped to make our trip less stressful in planning. Our family of 8 had a fantastic Disney world vacation!!! I’m so grateful we chose Small World Vacations!  

Kersie from Small World Vacations is great!! She was patient, responsive and made sure I knew all my options. I would 1000% use the service again after my positive experience with Kersie.

Just wanted to give a huge praise to Lisa from Small World Vacations for helping us planning a dream vacation! The assistance in deciding hotels, tickets selection and many other recommendations made the trip very stress-free and everything went smoothly. Thank you so much!

We couldn’t be happier with our experiences booking  with Amber at Small World Vacations! Over the course of three Disney Cruise Line trips, everything has been absolutely seamless—from the very first email to the moment we stepped back on shore. Our agent Amber was incredibly responsive, knowledgeable, and always one step ahead, making sure every detail was taken care of. Each cruise has been a dream come true for our family, and we know it wouldn’t have been nearly as stress-free without the guidance and support from Small World Vacations. Amber‘s touch and genuine care really set her apart. After three flawless vacations, we can honestly say we’ll never book a Disney cruise any other way. Highly recommend—five stars all around! Thank you so much for what you have done! Looking forward to more bookings in the future. Best regards!

Rachel with Small World Vacations was the absolute best! It was our first ever cruise and she helped us with all our questions. It was a last minute booking. She made sure to give us reminders and tips. Thank you Rachel!

We’ve worked with Beth Werkmeister from Small World Vacations to book three trips to Disney World, and every single one has been absolutely amazing! Beth takes all the stress out of planning—she handles everything with care, attention to detail, and true Disney expertise. From accommodations to dining reservations to park tips, she made sure our trips were seamless and magical from start to finish. We couldn’t recommend her more highly. If you’re planning a Disney vacation, Beth is the best there is!  Best Regards, The Schultz Family,

Greetings! I want to acknowledge the excellent customer care I received from Marion. I chose the word “care” specifically because that is what she exuded during our numerous interactions via phone and email. I appreciate her patience and sense of humor as I attempted to coordinate dates, times, and cabin types for a family cruise. I want to point out that Marion was covering for my regular agent and never did I feel that I wasn’t receiving her attention. I commend agent Jo for choosing Marion as her covering agent. As a result of their professionalism, I will continue to use Small World Vacations for my Disney vacation needs. Respectfully, Carmen

I would highly recommend a travel agent that specializes in Disney vacations. It doesn’t cost you anything extra and they can usually make sure you’re getting the best deal. Also if things change before your vacation they will keep you informed. We used Diana from Small World Vacations and were super pleased. Also if this is your first time I would also recommend watching some YouTube videos. DFB (Disney Food Blog) is a great YouTube channel and super informative! Good luck and have fun!!!!

We have truly enjoyed working with Kathy at Small World Vacations over the years, I would never consider using anyone else and always recommend you to everyone we talk with when it comes to WDW vacations.

We just returned from a six day vacation at Disney World, Orlando with 3 daughters, their husbands and 5 grandchildren (all under the age of 5) coming from different parts of the country! It was an amazing trip and it wouldn’t have been so perfectly planned if it wasn’t for ELLA from Small World Vacations! I like to think that ELLA was our own Cinderella as she arranged our hotel stay at the Polynesian Resort, our meal plan package, our dinner reservations and walked me through the lightning lane reservations!! She suggested rides that the kids would enjoy, height restrictions, places in the parks to eat, and shows not to miss!! Ella painstakingly spoke with me so often over a six month period, never losing patience as she guided us in the use of the Disney APP , at one point talking to my oldest daughter in Utah, so she also understood how we navigate Disney. And you need ELLA to help you with this because Disney unplanned is just plain crazy!! Call Ella for a great vacation

Rachel from Small World Vacations has been working with my family and has been fantastic. She needs commendation for all the questions, requests, and actions she has made for my family!! She was even working before 6:00 AM this morning!! Will use her, and therefore Small World in future.

Sending a huge thank you to Small World Vacations agent, Karen Nunn. Our child had a sudden medical issue that meant we couldn’t travel to our cruise. Karen was incredibly helpful (on her day off!) dealing with the logistics of the last minute cancellation. Thanks so much Karen!

Small World Vacations is phenomenal. Our agent, Kelly, did an amazing job with planning our Disney World trip. She answered all questions in a timely manner, she was extremely professional and most importantly, she was kind. She helped us get the best deal we possibly could get and gave us tips and tricks for our trip. Would absolutely recommend anyone to Small World Vacations and ask for Kelly, she is amazing!

In March of 2024 I contacted Small World Vacations for a big trip to Disney World and then a Disney Cruise in April/May 2025. Now that I am back I am ready to review their services. From day 1 Ella was very informative and amazing. She helped us throughout the entire process. We had endless questions and she always answered and tried to be there as fast as possible. Her close contact with Disney representatives really helped when we stumped her on a question. She didn’t just want to book our trip and move on. Ella really wanted to make sure our trip was as magical, special, and customized to our specific needs. Making sure we get the best hotel, dining reservations, and even the stateroom for our cruise. While not guaranteed she did request early check-in for our 2 Disney World hotels. Both we did get early check-in so that was nice.

I have been a Disney expert a long time in my family and yet there is still more to learn and know. Working with Meredith at Small World Vacations has been amazing! As many Disney experts know there is a lot that goes into a Disney Vacation from planning, to travel, to lighting lanes and it seems it is only getting harder year over year. Meredith has taken a lot of the stress and anxiety out of the planning phase of our Disney Cruise and Disney World vacations! Friendly reminders so I never forget a deadline and tips even I didn’t know about make the service invaluable.

To Tracy Desjardin: Thanks for your wonderful assistance setting up yet again another DCL cruise for us. Your attention to detail and knowledge of all things Disney is amazing and much appreciated. This is the sixth cruise you have put together for us and all of the arrangements you have made have been spectacular. Thanks again from me and the family.

Mandy was AMAZING! Not a single detail missed in planning every aspect of our Magic Kingdom visit followed by a Disney cruise on the WISH. She orchestrated every aspect to perfection. She was extremely patient and very informative to this grandmother who is not well versed on the workings of Disney and timelines. Every suggestion she made was spot on and our trip and experience were flawless. For instance, she scheduled the granddaughters into Bibbidii Boutique the first night of cruise and they had dinner stage side at Arundel dressed as princesses. Their hair was still perfect the next morning and they put on the princess gowns to attend the Royal Gathering –aka meeting with 5 princesses with photos–first thing thanks to Mandy’s reservation for them. Mandy had all deadlines down and got our reservations for a cabana on Castaway and dinner at the specialty restaurant. She laid out her suggestions on park rides for the girls and all details for obtaining lightning passes which were worth every dime! Our stay at the Contemporary hotel in the garden rooms as she suggested was very laid back, easy access and great proximity to the pool. We did dinner at Chef Mickey at the Contemporary which, though expensive, brought 5 major characters to visit each table for pictures with the girls. I worked with Mandy for 5 months planning this vacation and she was quick to reply, patient with too many questions and provided great insight into building the perfect vacation for our family. I recommend her highly and am grateful that she made 2 little girls dreams come true!

Services provided are true value add even for the most experienced Disney travelers. To give you some background on me, I’m super type A, risk mindset, with a thousand questions on ‘what-if’ scenarios. I’d never been on a Disney cruise before, though I’ve been to Disney world 10-15 times. I’m the type that spends hours on blogs and reddits trying to figure out the best tree to stand under for shade during a midday Disney parade. Needless to say, I can be exhausting to deal with from a customer service perspective. Not only did my rep (Cheryl) answer every single question, she answered them each within a half hour somehow? I’ve been a little nervous to take our 1 year old on a cruise, so I asked about everything… for example, it’s really hard to understand the balcony situation for the various balcony rooms aboard the ship- I searched so many sites and did not find consistent information that made me comfortable that I wasn’t booking a white wall or an open aired balcony with just a gate. Cheryl answered this one with ease. I also do believe that I received a great deal on the cruise cost based on other quotes, as well as the OBC I will be receiving. But truth be told, I’d have paid an extra couple hundred dollars for the level of comfort it gave me not to have to worry about the thousand concerns I had, thanks to the expert guidance I received.

I want to let you know how great Small World Vacations agent, Andrea Rollins, was in helping us with a booking situation. This was our fourth Disney Vacation with her. We booked a 9-night stay and we were having a friend come along so opted for a 2-bedroom/2-bath. Unfortunately, our friend had to back out.  I contacted Andrea and not only did she take the time to look into several 1-bedroom options for us, but was also able to apply the discount we used on our original booking to save us some money.  It made a big difference having Andrea in our corner to do this. Usually people only contact business owners to complain, but I think it’s just as important for them to know when they have a happy, satisfied customer.