Aulani Resort – 2025 Package Terms & Conditions

Terms and Conditions
Package Terms & Conditions

Cancellation and Refunds

For cancellations made 30 days or more prior to Guest arrival, amounts paid, minus cancellation fees assessed by other suppliers, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
For cancellations made 2 days to 29 days prior to Guest arrival, amounts paid, minus a cancellation fee of $400 per package and minus any cancellation fees assessed by other suppliers, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
For cancellations made 1 day or less prior to Guest arrival or for no-shows, the full price of the package is non-refundable.
No refunds will be made for early departure from hotel or for unused or partially used options, components, or features.
Any refunds allowed by WDTC in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee. WDTC reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the Guest’s travel agent if payment was made by the travel agent. WDTC is not responsible for the receipt of refund monies by Guests from their travel agents.

PLEASE READ CAREFULLY. THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING YOUR WAIVER OF LIABILITY AND ASSUMPTION OF RISK RELATING TO EXPOSURE TO COVID-19 AND ANY OTHER COMMUNICABLE OR INFECTIOUS DISEASE, CLASS-ACTION WAIVER, AND AGREEMENT TO BINDING ARBITRATION.

2025 AULANI PACKAGE BOOKING TERMS AND CONDITIONS

Effective for arrivals beginning January 1, 2025 through December 31, 2025.

Prices

All prices are in U.S. dollars and are subject to change until package is paid in full. After package is paid in full, package price is subject to change due to imposition of taxes or other governmental requirements. Prices are also subject to change due to modifications to package or package components. Additional adult charges may apply for more than two adults per room. Package prices are all-inclusive and cannot be broken down into individual component pricing.
Costs not included in the package price: parking (self and valet), incidentals (e.g., movies, room service), gratuities, laundry, long distance telephone calls, child care, activities, beverages, meals, sundries, sightseeing or any other items or services not included as a component or feature of the package.

Booking Procedures

Advance reservations are accepted up to three business days prior to arrival date for packages. (Saturday, Sunday and U.S. legal holidays are not considered business days.) Advance reservation requirements may be more restrictive for international addresses. Features for all packages are subject to change and may be based on features available on date of Guest arrival, not those in effect at time the reservation is made.
Reservations are not accepted until confirmed by a confirmation number.
Reservations may only be made and are only guaranteed for a length of stay of less than 30 days.
If any portion of the package is fulfilled by a third party travel supplier (such as a car rental agency), by booking the package, you understand that Disney may provide guest personal information to the supplier for its independent use to fulfill the reservation.

Reservation Information

All Guests’ full, legal names (including, without limitation, children) are required at the time the reservation is made. Children’s ages are also required at the time the reservation is made.
Name changes are not permitted; reservations and package components are nontransferable.

Deposit and Payment Procedures

For reservations made 31 days or more prior to Guest arrival, a deposit of $400 per reservation will be due and must be received by Walt Disney Travel Co., LLC. (“WDTC”) within 3 days of booking the reservation or the reservation will automatically be cancelled. For reservations that include a travel protection plan, the total price of the plan is also due at the time the plan is requested. Payment in full is due to WDTC 30 days prior to Guest arrival. Travel documents will not be issued until final payment is received. WDTC reserves the right to cancel a reservation without notice when deposit or final payment is not received by the due date.
For reservations made 30 days or less prior to Guest arrival, payment in full is due to WDTC at the time the reservation is made or the reservation will not be confirmed.
WDTC accepts credit and debit cards, check, money order, or bank wire transfer as payment; please call 866-44-DISNEY for payment details.

Cancellation and Refunds

For cancellations made 30 days or more prior to Guest arrival, amounts paid, minus cancellation fees assessed by other suppliers, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
For cancellations made 2 days to 29 days prior to Guest arrival, amounts paid, minus a cancellation fee of $400 per package and minus any cancellation fees assessed by other suppliers, non-refundable travel protection plan costs, and other amounts owed, will be refunded.
For cancellations made 1 day or less prior to Guest arrival or for no-shows, the full price of the package is non-refundable.
No refunds will be made for early departure from hotel or for unused or partially used options, components, or features.
Any refunds allowed by WDTC in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee. WDTC reserves the right to make refunds in accordance with the method that payment was received. All appropriate refunds will be made through the Guest’s travel agent if payment was made by the travel agent. WDTC is not responsible for the receipt of refund monies by Guests from their travel agents.

Promotions and Online Bookings

Promotional and online bookings may have terms and conditions for payment procedures or change or cancellation fees that are different than those outlined above.

Travel Protection Plan

If Guest has purchased a travel protection plan, the cost is refundable within 14 days (30 days for residents of Utah) after the date the plan is added to the package as long as Guest has not filed a claim and has not departed on the trip. Please see the Certificate of Insurance for your state of residency for details on refunds and terms, conditions and exclusions at www.affinitytravelcert.com/docs/DSP01. By clicking this link, you will leave the WDTC website and different terms of use and privacy policy will apply.

Change Fees and Changes to Reservations Made Prior to Guest Arrival

Changes to reservation, including, without limitation, change in travel dates, length of stay or hotel accommodations, are subject to availability at the time the change is requested and Guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to Guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by other suppliers.
These Terms and Conditions apply to reservations for arrivals January 1, 2025 to December 31, 2025. If Guest changes travel dates to an arrival of January 1, 2026 or thereafter, reservation shall be subject to the Terms and Conditions and pricing applicable to the new travel dates.
Suppliers do not permit changes in certain situations.
WDTC reserves the right to restrict changes to any reservation.

Experiences and Offerings

Experiences, recreation, entertainment and other products, services or items are subject to change, discontinuation or cancellation, and may close temporarily for any reason including, without limitation, due to rehabilitation, refurbishing, capacity, seasonal considerations, inclement weather, government or other authority guidance or order, pandemic-related restrictions, or special events, all without notice and without liability to the owners of Aulani Resort. Age restrictions may apply for access to certain facilities.

Package Concerns

Any concerns or requests regarding your WDTC travel package must be submitted in writing to Walt Disney Travel Co., LLC., 190 Center Street Promenade, Anaheim, CA 92805-4180, with attention to Guest Communications, or by email to Aulani.Guest.Communications@disneyonline.com within 90 days after travel has been completed.

General Conditions and Responsibility

WDTC, its parent companies, affiliates, directors, officers, employees, subcontractors, agents and representatives, shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products of third parties provided through WDTC, or as a result of acts of God, acts of Government or other authorities, pandemic or other health and safety circumstance, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control. WDTC reserves the right to accept, retain, decline or cancel any reservation, any feature or component of the package, or any Guest as a participant in its packages at any time and for any reason. In addition, WDTC reserves the right to cancel or modify a reservation including, without limitation, the price, at any time prior to Guest check-in if the reservation includes or was made as the result of a mistake or error of any kind, including, without limitation, a mistake or error in price or description of the package or package components or features, or where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation. If a reservation, package, or a feature or component of a package is cancelled by WDTC, WDTC shall have no responsibility beyond the refund of monies paid to WDTC related to the cancellation of that portion that was cancelled by WDTC. The terms and conditions of any transportation services provided by car rental agencies or other third parties shall be as represented by those third parties. Terms and conditions are subject to change by WDTC without notice. If these Terms and Conditions contain any provisions construed to be unenforceable or unlawful by a court of competent jurisdiction, the same shall be deemed modified to conform to applicable law, or if this would cause an unreasonable result, such provision shall be stricken from these Terms and Conditions without affecting the binding force and effect of any of its other provisions.

Venue

All sales of packages take place in and are consummated in the State of California. Any claim, action or lawsuit (collectively, “Action”) arising out of these Terms and Conditions, reservations and bookings must be filed and maintained exclusively in any court in Orange County, California having subject matter jurisdiction; provided that the COVID-19 and Other Communicable/Infectious Disease Provision shall be subject to its own terms and conditions, including venue, set forth below.

Resort Check-In/Check-Out

Standard check-in time is after 3 p.m. for standard rooms and suites, and after 4 p.m. for studios and villas; and check-out is before 11 a.m. During peak periods, check-in may be delayed.

Photo ID and Valid Payment Card Required at Check-In

A government-issued photo ID and a valid credit or debit card are required at check-in. The government-issued photo ID must match the name that was used on the reservation confirmation. A valid credit or debit card will be required to check-in to cover room charges and incidental expenses.

Unaccompanied Minors

Unaccompanied minors may check in under certain circumstances, with parent/guardian consent and pre-approval from WDTC. Unaccompanied minors must be at least 14 years of age to check in to the hotel. Please contact WDTC at 866-858-1861 for requirements and information.

Room Location and Information

Adjacent rooms, connecting rooms, or specific room location and types of rooms or bedding are on a “request basis only” and are subject to availability at the time of check-in. These requests for specific room type or location may result in additional charges to be paid directly to the hotel at check-out. Maximum occupancy is a combination of adults and children per room using existing bedding and varies by room type. Aulani Resort is a smoke-free environment. A room recovery fee will be charged for smoking in Guest rooms and villas, on balconies or on patios. Pets are not permitted with the exception of service animals.

“Right of Entry” Policy

Please be advised that notwithstanding your use of a sign on your door, a request by you to forgo housekeeping services or any other request made by you, the hotel and its staff reserve the right to enter your room for any purpose including, without limitation, performing maintenance and repairs or checking on the safety and security of Guests and property. The hotel staff will give reasonable notice prior to entry by knocking and announcing the intent to enter the room.

Guests with Disabilities

For Guests with disabilities who require accessible accommodations, specific information and assistance can be requested through WDTC regarding accessible room availability, bedding options, amenities, restrictions, and advance reservation notice requirements. WDTC will also contact our third party provider(s) on a Guest’s behalf as necessary. All accommodations are subject to availability.

Car Rental

Renter must be at least 21 years of age. Additional surcharges apply to renters 21-24 years of age and will be assessed at the rental location. Renters must present a valid driver’s license with an acceptable major credit card in his or her name. Other standard rental qualifications may apply. Cash customers are required to leave a deposit and must meet current standard cash qualification requirements. Car must be rented for a minimum of one 24-hour period. Car rental includes unlimited mileage, airport fees, local surcharges and state/local taxes. Additional daily and hourly rate charges, additional driver’s fee, Damage Waiver, gasoline, optional refueling service and any other charges are extra. Hawaii State Law requires child safety seats for children under four years old and a child safety seat or a booster seat for children ages 4 to 7. Child safety seats and booster seats must be requested at the time of booking for an additional charge payable at the rental location. Seat belts are required to be used by all passengers. A drop-off charge may apply to rentals not returned to the original rental location. Drop-off charges vary by location and are payable at the time of rental at the car rental counter. Other terms and conditions may apply.

California Travel Consumer Restitution Fund

For purchases from within California: WDTC is a participant in the California Travel Consumer Restitution Fund (the “Fund”). This transaction is covered by the Fund if the passenger, or the person making payment for the passenger, is located in California at the time of sale. The passenger, or the person making payment for the passenger, located in California at the time of sale may file a claim with the Fund if the claimant is owed a refund of more than $50 for transportation or travel services as a result of a Fund participant’s bankruptcy, insolvency, cessation of operations, or material failure to provide the transportation or travel services purchased. The maximum amount a claimant may recover from the Fund is $15,000, not to exceed the amount paid to the Fund participant by or on behalf of the claimant for the transportation or travel services. A claim must be submitted to the Fund within one (1) year after the scheduled completion date of travel. A claim must include certain required information and a $35 processing fee. Claimants must agree to waive their rights to bring any action at law or equity that is against the Fund participant and arises from the transaction that is the subject of the claim. Claim forms may be requested by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by visiting www.tcrcinfo.org.
For purchases from outside of California: This transaction is not covered by the California Travel Consumer Restitution Fund.

United States Tour Operators Association $1 Million Travelers Assistance Program

WDTC is a participant in the United States Tour Operators Association (“USTOA”) $1 Million Travelers Assistance Program (the “Plan”). The Plan protects consumers for up to $1,000,000 in the aggregate from loss of deposits and payments for tours or vacation packages in the event of a Plan participant’s bankruptcy, insolvency or cessation of business or the material failure to complete performance of a tour or vacation package. A claim can be filed when a Plan participant declares bankruptcy, becomes insolvent or ceases business, or one hundred twenty (120) days following the failure of a Plan participant to refund a payment or deposit after a cancellation or material failure to complete performance of a tour or vacation package. The Plan covers tours or vacation packages purchased up to seven (7) days following official notification to USTOA of a Plan participant’s bankruptcy, insolvency or cessation of business. The Plan may not cover all losses. Claims must be filed no later than ninety (90) days after the bankruptcy, insolvency, cessation of business or failure to refund on account of cancellation or non-performance, as the case may be. Claim forms may be obtained at www.ustoa.com; or from the USTOA Executive Office located at 345 Seventh Ave., Suite 1801, New York, NY 10001; or by calling the USTOA at (212) 599-6599; or via e-mail to ustoaclaims@ustoa.com.

TERMS AND CONDITIONS APPLICABLE TO DISNEY REWARDS SPECIAL VACATION FINANCING OFFER (Disney® Premier Visa® Card and Disney® Visa® Card):

Get special vacation financing on select Disney Resort packages, all Adventures by Disney® packages, National Geographic Expeditions, all Aulani, A Disney Resort & Spa, Ko Olina, Hawai‘i vacation packages, and all Disney Cruise Line packages (collectively, Disney Vacation Packages). Disney Vacation Packages must be booked by you through the Walt Disney Travel Company, Disney Cruise Line or Adventures by Disney Travel Services, Inc., online at Disney sites or through other eligible travel agents or sites, and charged to your Disney Visa Credit Card prior to commencement of your vacation. Other restrictions and exclusions apply. For complete details see your Cardmember Agreement.

Deposit and credit card products provided by JPMorgan Chase Bank, N.A. Member FDIC

COVID-19 And Any Other Communicable Or Infectious Disease: Liability Waiver, Class-Action Waiver, Binding Arbitration, And Other Provisions

By making a reservation, and in consideration thereof, and in consideration for being able to visit and/or participate in experiences, transportation, and activities at the Aulani Resort, I agree, understand, and acknowledge, on my own behalf and on behalf of any individual who uses a reservation made by me, as follows (collectively, the “COVID-19 and Other Communicable/Infectious Disease Provision”):

Assumption Of Risk: I acknowledge that an inherent risk of exposure to the disease COVID-19 (as defined by the World Health Organization and any strains, variants, or mutations thereof) and SARS-CoV-2 (the virus that can cause COVID-19) (collectively, “COVID-19”), and any other communicable or infectious disease, exists in any public place where people are present. “Communicable disease” means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that can be spread, directly or indirectly, from one person to another. “Infectious disease” means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that enter the body, multiply, and can cause an infection. COVID-19 is an extremely contagious communicable disease that can lead to severe illness and death. No precautions can eliminate the risk of exposure to COVID-19, and the risk of exposure applies to everyone. According to the Centers for Disease Control and Prevention (“CDC”), older adults (people 65 years and older) and people of any age who have underlying medical conditions might be at higher risk for severe illness and death from COVID-19. I acknowledge that the risk of exposure to COVID-19 and any other communicable or infectious disease includes the risk that I will expose others that I later encounter, even if I am not experiencing or displaying any symptoms of illness myself. By visiting and/or participating in experiences, transportation, and activities at the Aulani Resort, I agree to voluntarily assume any and all risks in any way related to exposure to COVID-19 and any other communicable or infectious disease, including illness, injury, or death of myself or others, and including without limitation, all risks based on the sole, joint, active or passive negligence of any of the Released Parties, named below. I acknowledge that my visit and participation are entirely voluntary.
Waiver: On my own behalf and on behalf of my heirs, executors, personal representatives, administrators, and assigns, I agree to forever waive, covenant not to sue, release, and discharge the Released Parties, named below, from any and all liability, claims, causes of action, damages, costs, or expenses of every kind, including all claims and causes of action based on the sole, joint, active or passive negligence of any of the Released Parties, arising out of or in any way relating to exposure to COVID-19 and any other communicable or infectious disease during my visit to and/or participation in experiences, transportation, and activities at the Aulani Resort. This waiver of liability and the assumption of risk set forth above is intended to be as broad and inclusive as is permitted by law.
Acknowledgment Of Assumption Of Risk And Waiver By Other Users: I attest, acknowledge, and agree that any individual for whom I have made a reservation or who uses a reservation made by me has independently and carefully read this COVID-19 and Other Communicable/Infectious Disease Provision and has knowingly and independently acknowledged and agreed to all its provisions, including without limitation (1) to voluntarily assume any and all risks in any way related to exposure to COVID-19 and any other communicable or infectious disease, including illness, injury, or death of himself, herself, or others, and including without limitation, all risks based on the sole, joint, active or passive negligence of any of the Released Parties, named below, and (2) to agree, on his or her own behalf and on behalf of his or her heirs, executors, personal representatives, administrators, and assigns, to forever waive, covenant not to sue, release, and discharge the Released Parties, named below, from any and all liability, claims, causes of action, damages, costs, or expenses of every kind, including all claims and causes of action based on the sole, joint, active, or passive negligence of any of the Released Parties, arising out of or in any way relating to exposure to COVID-19 and any other communicable or infectious disease during his or her visit to and/or participation in experiences, transportation, and activities at the Aulani Resort.
Waiver On Behalf Of Minor Children: For any minor child for whom I have made a reservation or who uses a reservation purchased and/or made by me, I agree and acknowledge that I am the minor child’s natural and/or otherwise legal guardian and I am authorized to and do waive and release, in advance, any of the following that would accrue to the minor child: any and all liability, claims, causes of action, damages, costs, or expenses of every kind, including all claims and causes of action based on the sole, joint, active or passive negligence of any of the Released Parties, arising out of or in any way relating to exposure to COVID-19 and any other communicable or infectious disease during the minor child’s visit to and/or participation in experiences, transportation, and activities at the Aulani Resort.
Third-Party Beneficiaries: I acknowledge and agree that any individual for whom I have made a reservation or who uses a reservation made by me is and is intended to be a third-party beneficiary of that reservation made by me.
Waiver of California Civil Code § 1542: I acknowledge and agree that I am familiar with, understand, and do waive any rights and benefits of the provisions of Section 1542 of the California Civil Code, and any similar provisions of other jurisdictions, which provides that:
A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.
Indemnity/Insurance: On my own behalf and on behalf of my heirs, executors, personal representatives, administrators, and assigns, I agree to indemnify and hold each of the Released Parties harmless from and against any and all claims made or incurred by anyone, including myself and any individual who uses a reservation made by me, arising out of or in any way relating to my making of a reservation(s), and subsequent visit to and/or participation in experiences, transportation, and activities at the Aulani Resort and arising out of any and all risks described above in the section titled Assumption of Risk or in any other way related to exposure to COVID-19 and any other communicable or infectious disease, wherever such activities may occur and whether suffered before, during, or after such participation. My indemnification obligations shall include, without limitation, all attorneys’ fees and costs incurred by any of the Released Parties through and including any appeals. I understand and agree that I am not relying on the Released Parties to have arranged for, or carry, any insurance of any kind for my benefit relative to my visit to and/or participation in experiences, transportation, and activities at the Aulani Resort, and that I am solely responsible for obtaining any mandatory or desired life, travel, accident, property, or other insurance related to my visit to and/or participation in experiences, transportation, and activities at the Aulani Resort, at my own expense.
Scope: I agree that the Waiver and Indemnity provided for in this COVID-19 and Other Communicable/Infectious Disease Provision shall cover all physical and emotional injuries and/or damages, including without limitation all illness and bodily injury (including death), whether suffered by me or anyone else before, during, or after my visit and/or participation. Additionally, I agree that the scope of the Waiver and Indemnity shall include any claims related, in whole or in part, to my own actions and the actions of third parties, whether foreseeable or unforeseeable.
Term: The Waiver and Indemnity provided for in this COVID-19 and Other Communicable/ Infectious Disease Provision applies to any and all visitation to and/or participation in experiences, transportation, and activities at the Aulani Resort and/or presence on the Released Parties’ property arising out of the making of a reservation(s) pursuant to which I and the Released Parties agreed to this COVID-19 and Other Communicable/Infectious Disease Provision, from the date of the making of such reservation(s).
Released Parties: The Released Parties are: Walt Disney Travel Co., LLC.; Disney Vacation Development, Inc.; Disney Vacation Club Hawaii Management Company, LLC; Disney Worldwide Services, Inc.; Disney Destinations, LLC ; and their respective parents, subsidiary, and other affiliated or related companies, and all officers, directors, employees, shareholders, members, agents, contractors, sub-contractors, representatives, successors, assigns, insurers, and volunteers of each of the foregoing entities.
Severability/Partial Invalidity: If any provision or part thereof of this COVID-19 and Other Communicable/Infectious Disease Provision is held to be invalid, void, or unenforceable by a court of competent jurisdiction, such provision or part thereof shall be deemed modified to conform to applicable law, or if this would cause an illogical or unreasonable result, such provision or part thereof shall be stricken from this COVID-19 and Other Communicable/Infectious Disease Provision without affecting the binding force or effect of any other part or provision.
Binding Arbitration: I AGREE THAT, UPON ELECTION BY EITHER PARTY, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING UNDER OR RELATING IN ANY WAY TO THIS COVID-19 AND OTHER COMMUNICABLE/INFECTIOUS DISEASE PROVISION OR EXPOSURE TO COVID-19 AND ANY OTHER COMMUNICABLE OR INFECTIOUS DISEASE DURING MY VISIT TO AND/OR PARTICIPATION IN EXPERIENCES, TRANSPORTATION, AND ACTIVITIES AT THE AULANI RESORT, NOW OR IN THE FUTURE WILL BE RESOLVED BY BINDING ARBITRATION. CLAIMS SUBJECT TO ARBITRATION INCLUDE COUNTERCLAIMS, CROSS CLAIMS, THIRD PARTY CLAIMS, INTERPLEADERS, OR ANY OTHER CLAIMS, WHATEVER THE CAUSE(S) OF ACTION ASSERTED (INCLUDING CLAIMS FOR INJUNCTIVE, DECLARATORY, OR EQUITABLE RELIEF). I ACKNOWLEDGE AND AGREE THAT ARBITRATION REPLACES MY RIGHT TO GO TO COURT. I THEREFORE AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO LITIGATE ANY CLAIMS IN COURT BEFORE A JUDGE OR JURY. I AGREE THAT I THEREFORE WAIVE ANY RIGHT TO LITIGATE ANY CLAIMS IN COURT AS A CLASS ACTION OR OTHER REPRESENTATIVE OR COLLECTIVE ACTION (SUCH AS AN ACTION IN THE FORM OF A PRIVATE ATTORNEY GENERAL). I ALSO AGREE TO WAIVE ANY RIGHT TO PURSUE IN ARBITRATION ANY CLASS ACTION OR OTHER REPRESENTATIVE OR COLLECTIVE ACTION (SUCH AS AN ACTION IN THE FORM OF A PRIVATE ATTORNEY GENERAL), OR TO PARTICIPATE AS A CLASS MEMBER IN A CLASS ACTION OR OTHER REPRESENTATIVE ACTION IN ARBITRATION OR IN COURT BEFORE A JUDGE OR JURY. I ALSO AGREE THAT NO ARBITRATION OR PROCEEDING CAN BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO THE ARBITRATIONS OR PROCEEDINGS.The arbitrator will have the exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of these terms or the formation of this COVID-19 and Other Communicable/Infectious Disease Provision, including the arbitrability of any dispute and any claim that all or any part of this COVID-19 and Other Communicable/Infectious Disease Provision is void or voidable.
A. In the event of a dispute, I agree to send a notice of dispute, which is a written statement that sets forth my name, address, and contact information; the facts giving rise to the dispute; and the relief requested to the Released Parties at 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention: Legal. The Released Parties will send any notice of dispute to me at the contact information that they have for me. The Released Parties and I will attempt to resolve a dispute through informal negotiation within sixty (60) days from the date the notice of dispute is sent. After that sixty (60) day period and not before, the Released Parties or I may commence an arbitration proceeding. I may instead litigate a dispute in small claims court if the dispute meets the requirements to be heard in small claims court, whether or not I negotiated informally first.B. If the Released Parties and I do not resolve a dispute by informal negotiation or in small claims court, the dispute shall be resolved by binding arbitration before a neutral arbitrator whose decision will be final except for a limited right of appeal under the Federal Arbitration Act, 9 U.S.C. § 1 et seq. Arbitration will be administered by JAMS Mediation, Arbitration and ADR Services (“JAMS”) in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “JAMS Rules”). The JAMS Rules and instructions about how to initiate an arbitration are available at www.jamsadr.com or 1-800-352-5267. Arbitration may be conducted in person, through the submission of documents, by phone, or online. Proceedings that cannot be conducted through the submission of documents, by phone, or online, will take place in Orange County, California; provided, however, that if circumstances prevent me from traveling to Orange County, California, JAMS may hold an in-person hearing in my hometown area. The Released Parties and I agree to submit to the exclusive jurisdiction of the federal or state courts located in Orange County, California in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The arbitrator may award damages to me individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy my individual claim. In accordance with the JAMS Rules, the party initiating the arbitration (either me or the Released Parties) is responsible for paying the filing fee. However, if the arbitrator issues me an award of damages and: (a) that award is greater than the amount of the Released Parties’ last written settlement offer; or (b) if the Released Parties did not make a settlement offer, then in addition to paying for any JAMS Case Management Fees and all professional fees for the arbitrator’s services, the Released Parties will reimburse me for the filing fees I incurred.Except as provided above with respect to jurisdiction in Orange County, California, nothing in this arbitration provision shall be construed as consent by the Released Parties to the jurisdiction of any other court with regard to disputes, claims, or controversies unrelated to this COVID-19 and Other Communicable/Infectious Disease Provision.
This agreement to binding arbitration evidences a transaction in interstate commerce, and thus the Federal Arbitration Act, 9 U.S.C. §§ 1-16, governs its interpretation and enforcement. This agreement to binding arbitration will survive its termination. If any portion of this agreement to binding arbitration is deemed invalid or unenforceable, the remaining portions shall nevertheless remain in force.
Venue But For Arbitration: In the event that neither party elects to resolve disputes under binding arbitration, as provided above, any legal action arising out of or relating to this COVID-19 and Other Communicable/Infectious Disease Provision shall be commenced exclusively in the Superior Court of California, County of Orange (or if such Superior Court shall not have jurisdiction over the subject matter thereof, then to such other court sitting in said county and having subject matter jurisdiction). In any such action, I specifically waive any right to bring a class action or other representative or collective action (such as an action in the form of a private attorney general).

Governing Law

These Terms and Conditions, including the COVID-19 and Other Communicable/Infectious Disease Provision, shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.

To make a payment for an Aulani reservation by credit card, please call 866-44-DISNEY.

Reservation Office Hours (Pacific Time):
Sunday through Saturday 7 a.m. to 9 p.m.
Hours may vary seasonally.
866-44-DISNEY

CST# 1022229-20

Change Fees and Changes to Reservations Made Prior to Guest Arrival

Changes to Reservation – Changes to reservation, including but not limited to change in travel dates, length of stay, party size or hotel accommodations, are subject to availability and the prices applicable at the time the change is requested and guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers.
If changes are made to the package including, but not limited to, changes to travel dates, package is subject to the Terms and Conditions applicable to packages at the time the change to the reservation is made and, in the case of changes to travel dates, pricing applicable to the new travel dates.
Hotels and/or suppliers do not permit changes in certain situations.
Disney reserves the right to restrict changes to any reservation.